Redefining Long-Term Care





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Your Home Awaits

At Bay Side Home, we bring a whole new meaning to long-term care. Life at our home means, to name a few, a myriad of dynamic social events (new and all-time favourites), loving staff members, lasting companionships, daily chitchats, new friendships, winsome smiles, and fun memories.


Located in Barrington, Nova Scotia, our 62-bed facility provides a spacious and comfortable abode that offers a beautiful view of the bay and the neighbourhood; one worth the daily stay.


Most importantly, we meet the daily needs of our residents using a holistic approach, our Eden Philosophy. To learn more about what we have to offer and our history, browse through our website. We also welcome your enquiries and suggestions on how we can further improve our service for you.


Welcome to the family! 

APPENDIX

Resident Records – Privacy, Access, and Confidentiality

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Privacy Statement

The Personal Health Information Act

This new provincial health information privacy and access legislation (PHIA), which came into force in June 2013, is intended to ensure that personal health information management rules in the health sector are clear, consistent, and relevant to all records of personal health information, including the electronic health information systems being implemented in Nova Scotia. PHIA balances your right to have your privacy protected with the need of the health sector – including our organization – to collect, use, and disclose it to provide appropriate care and service to you. As a “custodian” of personal health information under PHIA, we have an obligation to protect the privacy of the information we collect, use, and disclose about you.

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What is “personal health information”?

Personal health information is identifying information about you, and includes demographic information (name, address, date of birth), your health card number, information related to your physical and mental health care, and financial information related to your application and eligibility for health care services. Personal health information can be recorded and unrecorded, and continues to be protected after you are deceased.


Why do you collect my personal health information?

We collect it for several purposes:

  • To inform our decisions related to appropriate health care for you
  • To disclose to other providers involved in your health care
  • To ensure that all custodians receive appropriate payment for delivering care (e.g., services that are insured for you through the Department of Health and Wellness)
  • To conduct research approved under PHIA
  • To plan and manage health care services for you and others in Nova Scotia for other purposes required or permitted by law

When do you disclose my personal health information to others?

The personal health information we collect from you is used within our organization to provide appropriate care to you. Anyone in our organization who is required to review your personal health information would have access to it. We may disclose it to health professionals outside of our organization if they are in the “circle of care and treatment” for your illness or injury. This information would enable them to provide appropriate care to you.


Do I need to consent to this disclosure?

This disclosure is carried out under the principle of “knowledgeable implied consent”. This means that we have to provide you with sufficient information about the purposes for collecting, using, and disclosing your personal health information and about your right to give or withhold consent. You may ask for additional information about the management of your personal health information. If you continue to seek our services, we can assume your consent to our use and disclosure of your personal health information for your health care.

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Can I decide who can and can’t have access to my personal health information?

You have the right to request that your personal health information not be used or disclosed by a specific health professional or organization. We are required to:

  • Take reasonable steps to comply with your request
  • Advise you of any consequences of your request (e.g. one of your health professionals may not be confident that they have sufficient information to provide care to you)
  • Advise anyone to whom your personal health information is disclosed that the information is not complete
  • Advise you we cannot comply with your request where the information is required by law to collect, use or disclose

How do I request that my personal health information not be used or disclosed?

A form is available from our PHIA/Privacy contact person


Can I request a copy of my personal health information?

Yes. You have the right to request a copy of your personal health information, or request an opportunity to view your personal health information. There are limited exceptions to what you cannot access, including information that was collected during an investigation, or information that includes the personal information of another person. We are permitted to charge you a prescribed fee for providing you with a copy of your record or an opportunity to view your record. We can provide you with the fee schedule.


Can I request that something in my personal health information be corrected?

Yes. You may make the request to our PHIA/privacy contact person. There are limited exceptions to your right to a correction of your record, including when the information you request to be corrected is part of a professional opinion of a health practitioner.

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What happens if you lose my personal health information or someone who isn’t authorized to see it gains access to it?

If your personal health information is breached and we believe that this breach may cause you harm or embarrassment, we are required to notify you of the breach. If we don’t notify you, we are required to notify the Review Officer for PHIA.


Can I make a complaint if I think you have not followed the rules in PHIA?

Yes. Our organization has a PHIA complaints process. Our PHIA/privacy contact person can provide you with the necessary information and form.


What if I am not happy with the way your organization has handled my complaint?

You may request a review under PHIA. The Review Officer for PHIA can be reached at:

Review Officer

Personal Health Information Act

P.O. Box 181

Halifax, Nova Scotia B3J 2M4

Canada

Phone: 902-424-4684

Toll-Free Number: 1-866-243-1564

Fax: 902-424-8303


Who do I contact for more information?

You can reach our PHIA/Privacy Contact person at [email protected].

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Public Statements Issued by Bay Side Home

November 2018


“Dear residents, staff, and other interested members of the Bay Side Home community:


It’s my pleasure to welcome you to Bay Side Home. We are among the top LTC facilities in Nova Scotia, and one of the biggest employers in the municipality. The board, employees, and other contributors to life in Bay Side Home are committed to our facility and most of all, its residents. We strive for and continue to believe that we provide an exceptional place to live and work.


We are always open to have community members come to visit Bay Side Home or to volunteer to add to life at the home. There are many volunteer areas where we can always use more people to encourage our residents. Perhaps all you can do is to visit some residents; that would be a true gift given to them, a gift of your time. We are confident that if you come to Bay Side Home, you will see a team of dedicated, hard-working men and women with one goal only in mind – the excellent care of the residents. At Bay Side Home, we are guided by the Eden Alternative philosophy of care to this end.


The board and employees of Bay Side Home value and welcome open communication and feedback. In order to be constructive, it is important that such feedback be directed to us (with a reasonable chance for attention and response, per ‘Management of External Questions of Complaints Policy’) and not to social media, for example. As most people understand, social media is a powerful tool, but it’s sometimes better at producing high quantities of communication more than high quality of it. At all times, if anyone has factual and specific reasons for concern about the integrity or quality of the home we provide, it is important we hear from you. If there is a concern directly related to resident care, you must contact the home directly and immediately.


Our motto is, ‘Care at Its Best.’ That is our ultimate goal and together we can continually push the bar higher. You can be part of making that happen.

Come visit us!”


- Jamie Symonds BIS, ALMIT,

Chair, Bay Side Home Board of Directors

Our Mission, Vision, and Values

Mission 

Bay Side Home exists to provide an environment of exceptional long-term care, where residents enjoy a quality of life and are given more opportunities to reach their full potential.

Vision

We ensure our residents receive care at its best.


Values

Excellence – To ensure quality care, we follow the Eden Philosophy. This means we strive to meet the various needs of each individual in terms of physical, emotional, spiritual, intellectual and social aspects.

Respect and Dignity – We keep these two things in mind when working and connecting with every resident and staff member at Bay Side Home.

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Our History