Resident Records – Privacy, Access
The Personal Health
This new provincial health
information privacy and access legislation (PHIA) which came into force in
is intended to ensure that
personal health information management rules in the health sector are clear, consistent
and relevant to all records of personal health information, including the
electronic health information systems being implemented in Nova Scotia. PHIA
balances your right to have your privacy protected with the need of the
health sector – including our organization – to collect, use and disclose it
to provide appropriate care and service to you. As a “custodian” of personal
health information under PHIA, we have an obligation to protect the
privacy of the information we collect, use and disclose about you.
What is “personal health information”?
Personal health information
is identifying information about you, and includes demographic information
(name, address, date of birth), your health card number, information related
to your physical and mental health care, and financial information related to
your application and eligibility for health care services. Personal health
information can be recorded and unrecorded, and continues to be protected
after you are deceased.
Why do you collect my
personal health information?
We collect it for several
Ø to inform our decisions related to appropriate
health care for you
Ø to disclose to other providers involved in your
Ø to ensure that all custodians receive appropriate
payment for delivering care (e.g. services that are insured for you through
the Department of Health and Wellness)
Ø to conduct research approved under PHIA
Ø to plan and manage health care services for you and
others in Nova Scotia
Ø for other purposes required or permitted by law
When do you disclose my
personal health information to others?
The personal health
information we collect from you is used within our organization to provide
appropriate care to you. Anyone in our
organization who is required to review your personal health information would
have access to it. We may disclose it to health professionals outside of our
organization if they are in the “circle of care and treatment” for your
illness or injury. This information would enable them to provide appropriate
care to you.
Do I need to consent to
This disclosure is carried
out under the principle of “knowledgeable implied consent”. This means
that we have to provide you sufficient information about the purposes for
collecting, using and disclosing your personal health information, and about
your right to give or withhold consent. You may ask for additional information about
the management of your personal health information. If you continue to seek
our services, we can assume your consent to our use and disclosure of your
personal health information for your health care.
Can I decide who can and
can’t have access to my personal health information?
You have the right to request
that your personal health information not be used or disclosed by a specific
health professional or organization. We are required to:
Ø take reasonable steps to comply with your request
Ø advise you of any consequences of your request (e.g.
one of your health professionals may not be confident that they have
sufficient information to provide care to you)
Ø advise anyone to whom your personal health
information is disclosed that the information is not complete
Ø advise you we cannot comply with your request where
the information is required by law to collect, use or disclose
How do I request that my
personal health information not be used or disclosed?
A form is available from our PHIA/Privacy
Can I request a copy of my
personal health information?
Yes – you have the right to
request a copy of your personal health information, or request an opportunity
to view your personal health information. There are limited exceptions to
what you cannot access, including information that was collected during an
investigation, or information that includes the personal information of
another person. We are permitted to charge you a prescribed fee for providing
you with a copy of your record or an opportunity to view your record. We can
provide you with the fee schedule.
Can I request that
something in my personal health information be corrected?
Yes – you may make the
request to our PHIA/privacy contact person. There are limited
exceptions to your right to a correction of your record, including when the
information you request to be corrected is part of a professional opinion of
a health practitioner.
What happens if you lose
my personal health information or someone who isn’t authorized to see it
gains access to it?
If your personal health
information is breached and we believe that this breach may cause you harm or
embarrassment, we are required to notify you of the breach. If we don’t
notify you, we are required to notify the Review Officer for PHIA.
Can I make a complaint if
I think you have not followed the rules in PHIA?
– our organization has a PHIA complaints process. Our PHIA/privacy
contact person can provide you with the
information and form.
if I am not happy with the way your organization has handled my complaint?
may request a review under PHIA. The Review Officer for PHIA can
be reached at:
Personal Health Information Act
Nova Scotia B3J 2M4
902-424-4684 Toll-free: 1-866-243-1564 Fax: 902-424-8303
do I contact for more information?
can reach our PHIA/Privacy Contact person at: Bobbi.Atkinson@nshealth.ca.
Public Statements issued by Bay Side Home:
December 15, 2016
Notice from Board and Administration
of Bay Side Home re: Recent Communications
social media posts suggesting a staff shortage at Bay Side Home are incorrect.
Through its website the home continuously advertises and welcomes applications
for a variety of work, including nursing, continuing care assistants, dietary
staff, housekeepers, laundry, recreation and maintenance. Unless there is a specific opening,
applications are received and considered for possible casual employment on a
continual and ongoing basis.
the only specific opening is for two full time registered nurses. Those interested in employment opportunities
with Bay Side Home are encouraged to consult the Bay Side Home website and/or
to inquire directly.
turnover, recruitment and retention are routine and recurring matters for an
organization like Bay Side Home. Like any employer, the Board is not at
liberty to publicly comment on specific personnel matters, nor is there reason
to do so. Any current openings are being advertised and will be filled in
the ordinary course, through regular recruitment and selection processes.
Those interested in “employment opportunities” with Bay Side Home are
encouraged to consult the Bay Side Home website to obtain an External
Application Form to be completed and returned with a resume and cover
All current openings are
advertised on the Government of Canada Job Bank and on Career Beacon.
Rev. Bradley S. Pass
Acting Board Chair Bay Side Home
December 14, 2016
The Board of Bay Side Home has released a statement today in response to
recent communications to and about Bay Side Home and its work.
(please see link below)
Those knowledgeable of our organization and its work will know that many recent
"questions" and social media comments have been misinformed or
misleading. The particulars of questions received and our response is available
We urge those interested or participating in... social media and
other public conversations about Bay Side Home to become informed and to
critically consider the facts and substance behind them (or lack thereof).
Please also consider how those comments will be received and perceived by those
most directly and personally impacted: our residents and staff.
The board and
staff of Bay Side Home are committed to providing a safe, secure and supportive
home for our residents: we sincerely ask that our residents and stakeholders
(including families and staff) be shown the dignity and respect they deserve,
and that they not be encouraged to worry about commitment without good and
Yours in health,
Bradley S. Pass
Acting Board Chair
Bay Side Home