Resident Records – Privacy, Access & Confidentiality

Privacy Statement

The Personal Health Information Act
This new provincial health information privacy and access legislation (PHIA) which came into force in June 2013,
is intended to ensure that personal health information management rules in the health sector are clear, consistent and relevant to all records of personal health information, including the electronic health information systems being implemented in Nova Scotia. PHIA balances your right to have your privacy protected with the need of the health sector – including our organization – to collect, use and disclose it to provide appropriate care and service to you. As a “custodian” of personal health information under PHIA, we have an obligation to protect the privacy of the information we collect, use and disclose about you.
What is “personal health information”?
Personal health information is identifying information about you, and includes demographic information (name, address, date of birth), your health card number, information related to your physical and mental health care, and financial information related to your application and eligibility for health care services. Personal health information can be recorded and unrecorded, and continues to be protected after you are deceased.
Why do you collect my personal health information?
We collect it for several purposes:
Ø  to inform our decisions related to appropriate health care for you
Ø  to disclose to other providers involved in your health care
Ø  to ensure that all custodians receive appropriate payment for delivering care (e.g. services that are insured for you through the Department of Health and Wellness)
Ø  to conduct research approved under PHIA
Ø  to plan and manage health care services for you and others in Nova Scotia
Ø  for other purposes required or permitted by law
When do you disclose my personal health information to others?
The personal health information we collect from you is used within our organization to provide appropriate care to you.  Anyone in our organization who is required to review your personal health information would have access to it. We may disclose it to health professionals outside of our organization if they are in the “circle of care and treatment” for your illness or injury. This information would enable them to provide appropriate care to you.
Do I need to consent to this disclosure?
This disclosure is carried out under the principle of “knowledgeable implied consent”. This means that we have to provide you sufficient information about the purposes for collecting, using and disclosing your personal health information, and about your right to give or withhold consent.  You may ask for additional information about the management of your personal health information. If you continue to seek our services, we can assume your consent to our use and disclosure of your personal health information for your health care.
Can I decide who can and can’t have access to my personal health information?
You have the right to request that your personal health information not be used or disclosed by a specific health professional or organization. We are required to:
Ø  take reasonable steps to comply with your request
Ø  advise you of any consequences of your request (e.g. one of your health professionals may not be confident that they have sufficient information to provide care to you)
Ø  advise anyone to whom your personal health information is disclosed that the information is not complete
Ø  advise you we cannot comply with your request where the information is required by law to collect, use or disclose
How do I request that my personal health information not be used or disclosed?
A form is available from our PHIA/Privacy contact person
Can I request a copy of my personal health information?
Yes – you have the right to request a copy of your personal health information, or request an opportunity to view your personal health information. There are limited exceptions to what you cannot access, including information that was collected during an investigation, or information that includes the personal information of another person. We are permitted to charge you a prescribed fee for providing you with a copy of your record or an opportunity to view your record. We can provide you with the fee schedule.
Can I request that something in my personal health information be corrected?
Yes – you may make the request to our PHIA/privacy contact person. There are limited exceptions to your right to a correction of your record, including when the information you request to be corrected is part of a professional opinion of a health practitioner.
What happens if you lose my personal health information or someone who isn’t authorized to see it gains access to it?
If your personal health information is breached and we believe that this breach may cause you harm or embarrassment, we are required to notify you of the breach. If we don’t notify you, we are required to notify the Review Officer for PHIA.
Can I make a complaint if I think you have not followed the rules in PHIA?
Yes – our organization has a PHIA complaints process. Our PHIA/privacy contact person can provide you with the
necessary information and form.
What if I am not happy with the way your organization has handled my complaint?
You may request a review under PHIA. The Review Officer for PHIA can be reached at:
Review Officer
Personal Health Information Act
P.O. Box 181
Halifax, Nova Scotia B3J 2M4
Phone: 902-424-4684 Toll-free: 1-866-243-1564 Fax: 902-424-8303
Who do I contact for more information?
You can reach our PHIA/Privacy Contact person at:  Bobbi.Atkinson@nshealth.ca.
Public Statements issued by Bay Side Home:

December 15, 2016

Notice from Board and Administration of Bay Side Home re: Recent Communications

Recent social media posts suggesting a staff shortage at Bay Side Home are incorrect. Through its website the home continuously advertises and welcomes applications for a variety of work, including nursing, continuing care assistants, dietary staff, housekeepers, laundry, recreation and maintenance.   Unless there is a specific opening, applications are received and considered for possible casual employment on a continual and ongoing basis. 

At present, the only specific opening is for two full time registered nurses.  Those interested in employment opportunities with Bay Side Home are encouraged to consult the Bay Side Home website and/or to inquire directly.

Staff turnover, recruitment and retention are routine and recurring matters for an organization like Bay Side Home.  Like any employer, the Board is not at liberty to publicly comment on specific personnel matters, nor is there reason to do so.  Any current openings are being advertised and will be filled in the ordinary course, through regular recruitment and selection processes.  Those interested in “employment opportunities” with Bay Side Home are encouraged to consult the Bay Side Home website to obtain an External Application Form to be completed and returned with a resume and cover letter. 

All current openings are advertised on the Government of Canada Job Bank and on Career Beacon. 

Yours in health, 

Rev. Bradley S. Pass
Acting Board Chair Bay Side Home

        *    Public Statement issued DECEMBER 15, 2016

December 14, 2016
The Board of Bay Side Home has released a statement today in response to recent communications to and about Bay Side Home and its work.
(please see link below)

Those knowledgeable of our organization and its work will know that many recent "questions" and social media comments have been misinformed or misleading. The particulars of questions received and our response is available on request.

We urge those interested or participating in... social media and other public conversations about Bay Side Home to become informed and to critically consider the facts and substance behind them (or lack thereof).
Please also consider how those comments will be received and perceived by those most directly and personally impacted: our residents and staff.

The board and staff of Bay Side Home are committed to providing a safe, secure and supportive home for our residents: we sincerely ask that our residents and stakeholders (including families and staff) be shown the dignity and respect they deserve, and that they not be encouraged to worry about commitment without good and reasonable cause.

Yours in health,

Rev. Bradley S. Pass
Acting Board Chair
Bay Side Home

            *   Public Statement issued DECEMBER 14, 2016